At bet100, protecting the personal information of every Filipino player is a core responsibility. This Privacy Policy explains what data we collect, how we use it, and the rights you have over your own information when you use our platform.
When you create an account on bet100, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement for gaming on our platform, and ensure that your account is set up correctly. We also collect your chosen username and password, which are stored securely using industry-standard encryption methods. Your account details may be used to communicate important updates about your account, changes to our terms, or platform announcements relevant to Filipino players. You are responsible for keeping your registration information accurate and up to date, and you can request corrections at any time through the support channels listed on the FAQ page.
bet100 automatically records data related to your activity on the platform, including the games you play, the sessions you start and end, your wagering history, and the outcomes of your bets. This data is used to maintain accurate account records, process any bonus or promotion claims you make through the Promotion page, and ensure the integrity of gameplay across all sections including Live Casino and bingo. Activity data also helps us identify unusual patterns that may indicate fraudulent behaviour or a breach of our terms, allowing us to protect both the platform and other players. We may use aggregated and anonymised gameplay data to improve the platform experience and develop new features for Filipino players. Individual gameplay records are kept confidential and are not shared with third parties except where required by law or by our licensing obligations.
When you make a deposit or request a withdrawal on bet100, we collect the payment details necessary to process your transaction in Philippine pesos (PHP), including your chosen payment method and transaction reference numbers. Full card or account numbers are never stored directly on our servers — payment processing is handled through secure, encrypted channels that comply with applicable financial data standards. Transaction records are retained for the period required by Philippine financial regulations and our licensing conditions, and may be reviewed in the event of a dispute or investigation. We do not sell or share your payment information with third parties for marketing purposes under any circumstances. If you have questions about how a specific transaction was handled, the FAQ page provides guidance on how to raise a payment query with our support team.
bet100 collects certain technical information when you access the platform, including your device type, operating system, browser version, IP address, and general location data derived from your network connection. This information is used to optimise the mobile experience for Filipino players, diagnose technical issues, and ensure that the platform performs correctly across a wide range of devices. IP address data may also be used to enforce geographic restrictions and to detect suspicious login activity that could indicate unauthorised access to your account. We do not use device data to build individual advertising profiles or to track your activity outside of the bet100 platform. Technical logs are retained for a limited period and are reviewed only when necessary for security or troubleshooting purposes.
When you contact bet100 for support or submit a query through the channels listed on the FAQ page, we retain a record of your communication, including the content of your message and any information you provide to help us resolve your issue. These records are used solely to manage your support request, follow up on unresolved matters, and improve the quality of our customer service for all players in the Philippines. Communication records are kept confidential and are accessible only to authorised bet100 staff who need them to handle your query. We may also send you service-related messages by email or SMS, such as account verification codes, security alerts, or important policy updates — these are not marketing messages and cannot be opted out of while your account remains active. If you wish to update your communication preferences for promotional messages, you can do so through your account settings or by contacting support.
Filipino players on bet100 have clear rights regarding the personal information we hold. Here is a plain-language summary of what you can request and how we handle those requests.
You have the right to request a copy of the personal information that bet100 holds about you at any time. This includes your registration details, account history, and transaction records held in our systems. To make an access request, contact our support team using the details provided on the FAQ page and we will respond within a reasonable timeframe. We may ask you to verify your identity before releasing any personal data to ensure that your information is not disclosed to an unauthorised person. Access requests are processed free of charge in most circumstances, and we aim to fulfil them promptly in line with our data handling obligations.
If any of the personal information we hold about you is incorrect or out of date, you have the right to request that it be corrected. This is particularly important for contact details such as your email address and mobile number, which we use to send you account-related communications. You can update some details directly through your account settings, while other changes — such as corrections to your registered name or date of birth — may require you to submit supporting documentation for verification. Keeping your information accurate helps us process your transactions smoothly and ensures that any security alerts reach you without delay. Contact support through the FAQ page if you need assistance making a correction.
You may request that bet100 delete your personal data in certain circumstances, such as when you close your account and there is no longer a legal or regulatory reason for us to retain your information. However, please be aware that some data — particularly financial transaction records and identity verification documents — must be retained for a minimum period under Philippine financial regulations and our licensing conditions, even after your account is closed. Where deletion is possible, we will action your request promptly and confirm when it has been completed. Requests for data deletion should be submitted through the support channels listed on the FAQ page, along with verification of your identity. We will always explain clearly if any part of your deletion request cannot be fulfilled and the reason why.
You have the right to object to bet100 using your personal data for purposes beyond what is strictly necessary to operate your account and comply with our legal obligations. In particular, you can opt out of receiving promotional communications from us at any time by updating your preferences in your account settings or by contacting support. Note that opting out of marketing messages will not affect your ability to use the platform or receive essential service communications such as security alerts and transaction confirmations. If you believe your data is being used in a way that is not consistent with this Privacy Policy, you are encouraged to raise the matter with our support team through the FAQ page so that we can investigate and respond appropriately.
bet100 may be required to disclose certain player information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally obligated to do so. This includes situations involving the investigation of fraud, money laundering, or other criminal activity, as well as compliance with our gaming licence conditions. We will only disclose the minimum amount of information necessary to satisfy the legal requirement, and we will not voluntarily share your data with any government body beyond what is required by law. Where permitted, we will notify you if your data has been requested by a third party authority, unless doing so would compromise an ongoing investigation or is prohibited by law. Our commitment to legal compliance does not override our commitment to protecting your privacy wherever possible.
To operate the bet100 platform effectively, we work with a limited number of trusted third-party service providers who assist with functions such as payment processing, identity verification, platform hosting, and customer support technology. These providers are given access only to the data they need to perform their specific function, and they are contractually required to handle your information in accordance with applicable data protection standards. We do not permit our service providers to use your personal data for their own purposes or to share it with other parties without our authorisation. All third-party providers used by bet100 are selected carefully and reviewed regularly to ensure they maintain appropriate security and privacy standards. If you have concerns about a specific third-party service used by the platform, you can raise them through the FAQ page.
bet100 will never sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. We do not share your data with other gaming platforms, affiliate networks, or any organisation outside of the specific operational and legal purposes described in this Privacy Policy. Your personal information will not be used to build advertising profiles or to target you with third-party advertisements outside of the bet100 platform. We are committed to ensuring that your data is used only in ways that are directly relevant to your use of our services and that are consistent with the expectations of Filipino players who trust us with their information. If you ever receive a communication claiming to be from bet100 that asks for sensitive personal or financial information in an unexpected way, please treat it with caution and verify it through the FAQ page before responding.
If you want to know more about how your data is handled, or if you would like to exercise any of your data rights, the FAQ page is the best place to start. You can also create a free account and explore the platform knowing that your personal information is protected every step of the way.